Privacy Policy

The purpose of this Privacy Policy by Ornamentico Group d.o.o. (hereinafter referred to as the “Company”) is to inform users of our services and visitors to our website www.villa-manja.com (hereinafter also referred to as “individuals”) about the purpose and legal basis of personal data processing, as well as the rights of individuals in this regard.

We are committed to protecting your personal data. All data is treated as strictly confidential and is used solely for the purpose for which it was provided. We handle your data in accordance with the highest legal and technical standards, applying appropriate organizational measures, internal processes, and advanced technological solutions. Where necessary, we engage external experts to ensure the optimal security of your data.

This Privacy Policy also provides more details about the consent you may have given for data processing.

This policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and includes:

• Company contact information

• Purposes, legal bases, and types of personal data processing

• Retention periods for different types of data

• Rights of individuals

• How to file a complaint

• Validity of this Privacy Policy

 

2. Personal Data Collected

If you are only browsing our website, we collect information via cookies. If you are using our services or have subscribed to them, we collect additional personal data necessary to provide those services. This may include:

• Full name

• Address

• Email address

• Phone number

• Date of birth

• Credit/debit card number

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3. Data Controller

The controller of personal data is:
Ornamentico Group d.o.o.
Koprivnik v Bohinju 5,
4264 Bohinjska Bistrica, Slovenia

 

4. Individuals Covered

This policy applies to all individuals who use our services, submit inquiries, or visit our website.

 

5. Purpose and Legal Basis of Data Processing

5.1. Contractual Processing

To fulfill our contractual obligations, we process your personal data for purposes such as: identification, quote preparation, service delivery, updates, billing, complaints, and other activities necessary for our contractual relationship.

For billing, we may process your address in accordance with tax laws.

5.2. Legal Obligations & Legitimate Interest

We may process your data to:

• Prevent fraud and misuse of services

• Maintain security and stability of our systems

• Ensure quality of service

• Recover outstanding payments (legal or extrajudicial)

• Fulfill legal obligations or respond to law enforcement or regulatory requests

• Maintain records of abuse or fraud (up to 5 years after business termination)

5.3. Consent-Based Processing

With your explicit consent, we may process your data to send you special offers, service updates, or personalized communications.
You can withdraw your consent at any time by contacting us at hello@villa-manja.com or by written request.

Only the most recent consent applies. Withdrawal does not affect any previous contractual obligations.

 

6. Sharing of Personal Data

We may engage third-party service providers to help deliver our services. These partners are bound by strict confidentiality and data protection agreements.

We only share the minimum required data and only for the agreed purpose.

We may also share data with public authorities when legally required.

 

7. Data Retention Period

We retain personal data only as long as necessary for the stated purpose or as required by law.

• Billing and contact data: retained until payment is settled or up to 5 years (depending on the claim); invoices are stored for 10 years in accordance with VAT regulations.

• Consent-based data: retained for the duration of the business relationship or up to 2 years after termination (unless otherwise required by law).

• After expiration, data is deleted, anonymized, or securely destroyed.

 

8. Your Rights

You have the following rights regarding your personal data:

• Right of access – know what personal data we hold and how it is processed

• Right to rectification – request correction of inaccurate or incomplete data

• Right to erasure – request deletion of your data (e.g. when no longer necessary or upon withdrawal of consent)

• Right to restrict processing – request limitation of processing under certain conditions

• Right to data portability – receive your data in a structured, commonly used, machine-readable format

• Right to object – object to data processing for marketing or legitimate interest

To exercise your rights, contact us at hello@villa-manja.com or by mail at our registered office.

We will respond within one month. In complex cases, this may be extended by up to two additional months (we will notify you if so).

If needed, we may request additional information to confirm your identity.

 

9. Complaints

If you are dissatisfied with how your data is handled, you can file a complaint:

• By email: hello@villa-manja.com

• By mail: Ornamentico Group d.o.o., Koprivnik v Bohinju 5, 4264 Bohinjska Bistrica, Slovenia

If we do not respond within the legal timeframe or if you are not satisfied with our response, you can submit a complaint to the Information Commissioner of the Republic of Slovenia.

If you believe your rights have been violated, you also have the right to file a direct complaint with the Commissioner.

 

10. Final Provisions

Anything not expressly covered by this Privacy Policy is governed by applicable Slovenian and EU law.
We reserve the right to update this Privacy Policy. Updates will be published on www.ornamentico.com at least 30 days before they take effect.

For questions, contact us at hello@villa-manja.com.

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11. Validity

This Privacy Policy is published on the official website of Ornamentico Group d.o.o. and is effective as of September 30, 2020.